Top 6 FAQ

For questions about lost items you can contact our front office. To contact the front office, please call +31(0)10 293 3300 or email [email protected].

By signing up for our digital newsletters on our website you will receive the very latest news about events, special offers and more. Follow us on Instagram, TikTok, and Facebook as well for news, updates and exclusive behind-the-scenes material.

Ahoy cooperates with ticket sellers that sell ticket online. We advise to contact the event organiser or ticket seller for questions about ticketing. There is no fysical ticket booth at Ahoy.

Tickets can be ordered through the links on the eventpage on our website. This will be a link to the official point of sales. To be guaranteed a valid ticket, be sure to only order tickets from the official ticketwebsites. 

As soon as the time and date of the ticketsales are known they will be posted to the eventpage on our website. To stay up-to-date, subscribe to our Event Alerts and follow our social media so you'll be the very first to hear about our announcements.

The opening hours of Ahoy differs per event. The opening hours of the event can be found on the event page on this website. The doors open normally an hour before the start of the event. 

On our calendar can be found which events are taking place today and in the upcoming months and what time the events start. 

For questions about tickets, please contact the official ticket outlet of the event you want to attend/have attended. At www.ahoy.nl/events you will always find the ticket organization listed with the specific event.

By subway it takes only 15 minutes to reach Ahoy. By bike or by car it will be around 25 minutes to travel from Rotterdam Center to Ahoy.

Rotterdam Ahoy is easily accessible from the Ring Rotterdam Zuid (A15) highway. Further information on transport can be found here. 

Metro lines D and E and a large number of buslines stop at Zuidplein, five minutes walking distance from Rotterdam Ahoy.

For the latest public transport information we refer to the websites of the Dutch Railways,  The RET Rotterdam, or use the general public transportations overview. Are you attending an evening event? Plan your trip carefully to ensure you can get home afterward.

Rotterdam Ahoy
Ahoyweg 10
3084 BA
Rotterdam

Are you being dropped off or picked up? Then navigate to the front of Ahoy. Here, traffic controllers will direct you to a temporary parking spot where the driver can drop you off and pick you up (a maximum of 15 minutes of waiting at the Kiss and Ride).

By subway it takes only 15 minutes to reach Ahoy from Rotterdam Central Station. From bus and metro station Zuidplein it's a 5 minute walk to Ahoy. By bike or by car it will be around 25 minutes to travel from Rotterdam Central Station to Ahoy.

Rotterdam Ahoy has over more than 2.500 parking spots. At an eventday a parking spot costs €21.00. To be sure of parking next to Ahoy on event days, it is possible to buy a parking ticket with parking guarantee until 2 hours before the event for €20.00. In case you did not purchase a parking guarantee, you can still park at Ahoy, depending on availability. Be aware that without a parking guarantee, there is a possibility that all parking spots are occupied.

Touringcar / large bus
Are you coming with a touring car or large bus that does not fit in a single parking space? Then, for most events, we cannot offer a parking guarantee. You can try driving to the North Entrance, where you can report to our traffic controllers. They will check if there is space for the touring car or large bus. If there is space, parking costs €50 per event day. If there is no space, you can drop off your passengers at the front of Ahoy and then park at one of the truck parking lots in Rotterdam.
 

Yes you can. Buying a parking spot in advnce costs €20.00. Parking at the eventday costs €21.00. More information about online reservations can be found here

If you have booked parking guarantee in advance you can always park here.

If you do not have booked parking guarantee you can find a spot at Q-Park Zuidplein or P+R Slinge.

The price per car for a parking spot will cost you €21.00 on an event day. Buying a parking spot in advance costs €20.00. The car park is open 24/7.

If you like a guaranteed parking space close to the venue, we would recommend you purchase a parking ticket in advance. This ticket will guarantee you a parking space for only €20.00.

When entering the car park you will receive a parking ticket. Our system will register your licence plate and print it on the ticket. You can pay at any time at our pay terminals or by scanning the QR code on the parkingticket. 

When leaving the car park, the barrier will open automatically via license plate registration.

If you have bought Parking Guarantee in advance you need to scan your ticket (printed or on your smart phone) on enter. When you leave, the barrier will open automatically via license plate registration.

At this moment Rotterdam Ahoy does not offer charging stations for electric cars, so it is not possible to charge electric cars. There are electric charging stations available in Q-park Zuidplein.

We only handle complaints received through our official Ahoy social media channels or through our contact page

You can easily give a compliment or submit a complaint via our contact page

We aim to deal with your complaint within three working days. The response time depends on the complexity of the complaint.

This only applies to tickets for the Arena/RTM Stage floor. When mentioned on the ticket, it is possible to use a number of seats on the Arena grandstand and pitches on the Arena/RTM Stage floor. It is not possible to reserve these seats in advance. In this case, the first visitors to enter the event site will have the first choice.

If you can prove you have to take these medications on doctor's orders you are allowed to take your mediactions inside the venue.

There are multiple entrances. Through the main entrance you reach Ahoy Plaza which leads to the Exhibition & Events halls, and Restaurants Seventy One and RiVers. During various events, the private entrance to Hall 1 is used; this is indicated on the spot. Via the entrances RTM Stage and RACC, you can reach the RTM Stage en the Rotterdam Ahoy Convention Centre. The Ahoy Arena offers various clearly marked entrance doors at the front, depending on your location which is indicated on your ticket. You can see our entire accommodation on the map.

Depending on the event organiser, there are different rules for taking photo equipment with you. For concerts, the rule applies that cameras and camera lenses that can obstruct the sightlines of other visitors are absolutely forbidden. Professional photographic, audio, visual and other (recording) equipment is not allowed. Simple (digital) cameras without interchangeable lenses are allowed, provided that an artist or band has given permission for this. If this is not the case, you will be alerted by security staff.

It is forbidden to use the image and/or sound recordings other than for private purposes. Video cameras are prohibited at all times in connection with the image rights of the event organiser. If your camera is taken by security personnel upon entry, you can of course pick it up again afterwards.

Rotterdam Ahoy has several facilities for disabled visitors. These include an area for taxis in front of the main entrance which can also be used to drop off disabled visitors. There are also disabled parking spaces close to the main entrance. We have wheelchairs available free of charge at the porter’s lodge in Ahoy Plaza (please bring your ID as a security).

There is lift access throughout the venue. Our disabled toilet facilities are fitted with an alarm. We also have special seats available for people with disabilities.

When purchasing your ticket, you must clearly indicate that you wish to use the special wheelchair spaces. Depending on the seating arrangements in the Ahoy Arena and RTM Stage, wheelchair spaces are located on a wheelchair platform in front of the grandstand. Each disabled visitor can sit together with one able-bodied person on the wheelchair platform. This person is primarily responsible for the well-being of the disabled person. The accompanying person must also possess an access card. Users of the wheelchair spaces can use the same entrance as other visitors.

360 view

Here you can view the Ahoy Arena in 360 degrees

Floorplan

This is a standard map of the Ahoy Arena. Please note, however, that the exact layout differs per event. In general, arena spaces (pitches) are available at many events and first and second ring spaces (seats) are available in ascending heights.

Floorplan

This is a standard map of the RTM Stage. Please note, however, that the exact layout differs per event.

Ahoy is a concert and event venue that is packed with activities and often attracts thousands of visitors. From the moment you enter, it is buzzing with crowds, (loud) sounds, showlights and other stimuli and impressions.

We advise you to consider for yourself in advance whether the event is suitable for you to visit. Keep in mind that most concerts and events are crowded.

Dogs and other pets are not allowed in Rotterdam Ahoy. We only make an exception for specially trained dogs that are used to guide disabled people, such as guide dogs for the blind and Assistance Dogs Foundation. Consultation with Ahoy is required for this. Papers proving that it is a service dog should be shown at the Porter's lodge at the back of the Ahoy plaza. We advise you to call in advance.

It is not necessary to print your tickets. You can scan your ticket and/or parking ticket from your mobile phone. To do this, set the brightness of your screen to maximum strength.

It is not allowed to bring your own food and/or drinks to Ahoy.

Ahoy applies a minimum advice age of 16 years for independent visits to events (without supervision from an adult). Visitors under the age of 18 years have no access to night events, unless otherwise mentioned by the organiser.

Taking along non-foldable umbrellas, large and unhandy objects, especially suitcases, backpacks and bags with a size larger than A4 size and thicker than 10 cm (including wheels, handles and front and side pockets) is not permitted.

It is not possible to pay with cash at Rotterdam Ahoy. You can pay easily and quickly with PIN or credit card at all Rotterdam Ahoy catering establishments. Cashless payment is possible if you have Maestro, VISA, or Mastercard.

RTM Stage
At RTM Stage you can store your valuables in a locker for a fee. Bags larger than A4 size or other large items such as an umbrella or helmet do not fit in these lockers. During shows in RTM Stage, no cloakrooms are open.

Ahoy Arena, RACC & Halls
During events in the Ahoy Arena and the RACC, the availability of lockers or a checkroom may vary for each event; this will be communicated in good time. Use of the lockers and checkroom is subject to payment.

Taking along non-foldable umbrellas, large and unwieldy objects, especially suitcases, backpacks and bags with a size larger than A4 size and thicker than 10 cm (including wheels, handles and front and side pockets) is not permitted.

Are you bringing a stroller/buggy to the event? Please inquire with a service staff member or security guard on site about storage options. The location varies per event and is an unguarded location and therefore entirely at your own risk.

The management is not liable for theft and / or the loss of items of clothing, etc.

In Ahoy there are more than 20 screens displaying useful information. In addition, you will find signage at strategic locations within the building.

Diaper changing areas can be found in various disabled toilets. A first aid post is often available as a lactation room. Ask our staff for a suitable location.

A quick sandwich from the gas station is not necessary; Rotterdam Ahoy can offer you everything you want in terms of food! Before your visit to one of our fairs, concerts, shows, exhibitions and other events you can always enjoy a snack and drink or an extensive dinner.

For each event we mention on our agenda what the possibilities are. 

Take a look at our food & beverage page.

You can use free Wi-Fi in Rotterdam Ahoy when you are in Ahoy Plaza. To do this, open the 'Ahoy FREE WIFI' network.

Don't forget to check in with us on Facebook, use Instagram or @rotterdamahoy on X.

Rotterdam Ahoy is a non-smoking location. Smoking inside is strictly prohibited. Smoking, incl. E-smoking / vaping, is only allowed in the designated smoking areas outside. Ahoy reserves the right to remove visitors who smoke inside the building.

This differs per event. The event organiser decides what is shown. It's possible to see the venue and possible golden circle at the checkout. 

A thermal energy storage system (TES) ensures that the heat collected is used for heating in the winter and the cold collected for cooling in the summer. During periods when the TES system cannot supply sufficient heat, it is supplemented with district heating. Heat and cold are also collected via 150 m2 of asphalt collectors on the Ahoyweg and stored in the TES system.

During events in the Ahoy Arena and the RACC, the availability of lockers or a checkroom may vary for each event; this will be communicated in good time. Use of the lockers and checkroom is subject to payment. 

Taking along non-foldable umbrellas, large and unhandy objects, especially suitcases, backpacks and bags with a size larger than A4 size and thicker than 10 cm (including wheels, handles and front and side pockets) is not permitted.

The management is not liable for theft and / or the loss of items of clothing, etc.

Complete your visit to Rotterdam Ahoy with a comfortable stay nearby. Choose from a range of hotels and enjoy a hassle-free experience. Book easily via this link and benefit from the best rate.

Rotterdam Ahoy is 54,000 m² in total. The Ahoy Arena, as part of the total accommodation, has a maximum capacity of 16,426 people. The six Exhibition & Event Halls together reach over 30,000 m². With its 3,100 m² RTM Stage has a capacity of 7,842 people.  The RACC adds 35 extra breakout rooms to this list. 

The Ahoy Arena, as part of the total accommodation, has a maximum capacity of over 16,426 people. For events where all visitors must be able to attend (plenary) in one room, this is the maximum capacity.

The Ahoy Arena has a maximum capacity of 16,426 visitors. 

In addition to large spaces such as the Ahoy Arena and the Exhibition & Events halls, Rotterdam Ahoy also has a Congress & Meeting Centre. The spaces herein are suitable for meetings, congresses, product presentations, workshops, training courses, seminars, etc. A meeting for ten people is already possible in Ahoy.

RTM Stage is not only a state-of-the-art concert hall with a capacity of 7,842 people, the hall can also be transformed into the largest theater hall / auditorium in the Netherlands with 2,816 seats and an XL seated variant with 4,174 seats.

Media representatives can only apply for press accreditation through the event organiser. Please contact the event organiser directly.

Would you like to organise an event with us? How nice! We are happy to help you. Complete the quotation form here and we will contact you as soon as possible.

As Rotterdam Ahoy, we live in the here and now but are constantly thinking about the future, a sustainable future. A future in a healthy, beautiful and green city. So that our next generations can also enjoy all the beauty we have to offer. Sustainable ambitions cannot be achieved alone. Rotterdam Ahoy is building the future together with partners and stakeholders in various ways. Read more about our sustainability initiatives here.

Ahoy certainly aims to do so by:

• Not using fossil fuels and offering alternatives for e.g. forklift trucks
• Providing insight into CO2 emissions and thus creating awareness, among other things
• Filtering/compensating CO2 by greening (= cooling). Compensating through greening.
• To be completely gas-free.
• To have a mossedum roof on the Rotterdam Ahoy Convention Centre.

Partnering with social projects that strengthen our sustainability strategy and simplify our sustainability mission is one of our objectives for the future. We are already jointly embracing sustainable initiatives in areas such as mobility, cleaning and logistics. We are also part of the EU project Ruggedised. Read more about our partnerships and sustainability initiatives here.