Here you will find useful information for your visit to Ahoy. Is your question not listed? Take a look at our FAQ.
There is a manned cloakroom where you can store your clothing piece at a rate of € 2.00 per piece. It's also possible to use the lockers for € 7.00.
Taking along large and unhandy objects, especially suitcases, backpacks and bags with a size larger than A4 size and thicker than 10 cm (including wheels, handles and front and side pockets) is not permitted.
The management is not liable for theft and / or the loss of items of clothing, etc.
At Ahoy you can pay by (credit or debit)card. Paying cashless is possible with Maestro, VISA, of Mastercard. We do not accept cash.
Do you want to know where to find the parking? Or how the complex is set up? View our page with maps.
Smoking in Rotterdam Ahoy is forbidden. Smoking is only permitted in one of the designated smoking areas outside.
Ahoy has 2000 private parking spaces. To be ensured of a parking spot on event days it is possible to buy a parking ticket in advance. This guaranteed parking spot next to Ahoy costs €18,- and general parking costs €15,-. Buying a ticket in advance for general parking is not required.
Additionally, if you book a parking guarantee the barrier will open automatically when you leave the parking lot.
On the day of your event, the parking guarantee is valid from 5:00 AM to 5:00 AM the next day. For events that last the whole night, parking will be extended.
Please note: Parking full? Show your ticket to the traffic coordinator and get access.
If the parking lot is full and you did not book a parking guarantee it is possible to park at Q-Park Zuidplein or another parking lot close by.
Rotterdam Ahoy has several facilities for disabled visitors. These include an area for taxis in front of the main entrance which can also be used to drop off disabled visitors. There are also disabled parking spaces close to the main entrance. We have wheelchairs available free of charge at the porter’s lodge in Ahoy Plaza (please bring your ID as a security).
There is lift access throughout the venue. Our disabled toilet facilities are fitted with an alarm. We also have special seats available for people with disabilities.
If you would like to reserve a space in the marked wheelchair area in the Ahoy Arena, please let us know when purchasing your ticket. This area varies per event but is often a special platform for disabled visitors accompanied by one other guest. This guest must also have a ticket to the event and is responsible for the disabled visitor’s wellbeing.
Every disabled visitor can take place alongside one companion on the wheelchair platform. This person is primarily responsible for the welfare of the disabled person. The companion must also be in possession of an admission ticket. Users of the wheelchair spaces can enter the Ahoy Arena via the Arena entrance.
At Rotterdam Ahoy certain agreements and rules apply. As a result, we can do as much as possible to ensure a safe and pleasant visit for everyone in and around our accommodation. For that we ask for your cooperation.