Here you will find useful information for your visit to Ahoy. Is your question not listed? Take a look at our FAQ.
There is a manned cloakroom where you can store your clothing piece at a rate of € 2.00 per piece. Taking along large and unhandy objects, especially suitcases, backpacks and bags with a size larger than A4 size and thicker than 10 cm (including wheels, handles and front and side pockets) is not permitted. The management is not liable for theft and / or the loss of items of clothing, etc.
You can pay with pin or cash. It is also possible to withdraw cash at the cash machine at Ahoy Plaza.
Do you want to know where to find the parking? Or how the complex is set up? View our page with maps.
Smoking in Rotterdam Ahoy is forbidden. Smoking is only permitted in one of the designated smoking areas outside.
Ahoy has 2000 private parking spaces. Want to be sure of a place? Book your parking guarantee online.
Rotterdam Ahoy has several facilities for disabled visitors. These include an area for taxis in front of the main entrance which can also be used to drop off disabled visitors. There are also disabled parking spaces close to the main entrance. We have wheelchairs available free of charge at the porter’s lodge in Ahoy Plaza (please bring your ID as a security).
There is lift access throughout the venue. Our disabled toilet facilities are fitted with an alarm. We also have special seats available for people with disabilities.
If you would like to reserve a space in the marked wheelchair area in the Ahoy Arena, please let us know when purchasing your ticket. This area varies per event but is often a special platform for disabled visitors accompanied by one other guest. This guest must also have a ticket to the event and is responsible for the disabled visitor’s wellbeing.
Every disabled visitor can take place alongside one companion on the wheelchair platform. This person is primarily responsible for the welfare of the disabled person. The companion must also be in possession of an admission ticket. Users of the wheelchair spaces can enter the Ahoy Arena via the Arena entrance.
At Rotterdam Ahoy certain agreements and rules apply. As a result, we can do as much as possible to ensure a safe and pleasant visit for everyone in and around our accommodation. For that we ask for your cooperation.