Access to the Ahoy complex is only possible on presentation of a valid admission ticket. Tickets already purchased can not be exchanged or returned.
Ahoy can decide to search / visit (preventively). Security guards of Ahoy and authorized persons designated for this purpose by the management of Ahoy are authorized to inspect jackets, bags, suitcases and everything they carry with them by means of a visitation and by private-law superficial affection of clothing, bags and possibly shoes, in order to if necessary - in the opinion of the employee or the designated authorized person - seizing unauthorized goods and objects.
For the independent visit of events (without supervision of an adult) Ahoy employs a minimum advisory age of 16 years. At night events, visitors under 18 do not have access.
Visitors are required to identify themselves on request.
It is not allowed to enter (parts of) halls or halls that are not part of the event, congress, fair, or which are not accessible to visitors.