Privacy & Cookies

Introduction

This Privacy Statement specifies the way in which Ahoy Rotterdam N.V. (hereinafter: 'Rotterdam Ahoy’, 'we’ and 'us’), with its registered office at Ahoyweg 10, 3084 BA Rotterdam and listed in the Commercial Register of the Chamber of Commerce under number 24149148, process your personal data (hereinafter: 'Personal Data’). Rotterdam Ahoy adheres to the requirements pursuant to legislation and regulations in respect of processing your Personal Data, including the requirements imposed by the General Data Protection Regulation (hereinafter: 'GDPR’). In this Statement, we explain how and why we process your Personal Data.

 

Who are we?

We are Rotterdam Ahoy, the place you associate with an experience. An experience that already starts when you visit the website, drive into the parking area or hang up your coat. And it only ends when you look at the photos of your visit to Ahoy and share them with friends or relations. We are 250 event professionals with a mission: creating circumstances and services that elevate your experiences and perceptions to the highest level. We continue innovating until we have reached the very best, without losing our recognisability. 

 

What is Personal Data?

The term Personal Data refers to all information that can be used to identify a natural person, either directly or indirectly. Examples of Personal Data include first names, surnames, mobile and other telephone numbers, postal and email addresses, and dates of birth.

Personal Data relates to a natural person, i.e. the person concerned (hereinafter: the 'Data Subject’). The term 'processing’ refers a.o. to the compiling, storing, use, processing, consulting and transfer of Personal Data.

When you provide your data to Rotterdam Ahoy, you agree to the terms and conditions as recorded in this Privacy Statement. Rotterdam Ahoy ensures that the processing of your Personal Data is carried out with due care, in a secure manner. 

 

How does Rotterdam Ahoy obtain Personal Data?

We compile and process your Personal Data on certain occasions, e.g. if you visit our website, if you register for our newsletters, if you purchase admission tickets for events organised by Rotterdam Ahoy, if you participate as an exhibitor in one of the activities organised by Rotterdam Ahoy, and if you attend our events and take part in our activities or those of our clients. 

 

Which Personal Data and which Personal Data categories do we process?

Rotterdam Ahoy processes the following Personal Data and Personal Data categories for the following purposes:

 

Personal Data

Processing objective

Name, address, town or city of residence,

telephone number and email address

  • To prepare price quotes and conclude an agreement with you;
  • To perform the agreement you have concluded with us or with our clients (e.g. delivering your admission tickets);
  • To provide you with information on our products and services, special offers, events and any changes that may occur in respect of a certain event, e.g. through our newsletter or on social media; 
  • To adjust our range of products and services to suit your personal preferences;
  • In the event of your participation in competitions or events, or to analyse your visit to events and our online media;
  • To improve our services, e.g. by conducting market research and surveys;
  • To enable you to use our Ahoy Wi-Fi free of charge after you register.

IP address

  • To improve and safeguard our website;
  • To display advertisements created especially for you through our advertising networks, including third parties’ websites;
  • To analyse your visit to our website.

Camera surveillance and registration of visual material 

  • For commercial or security purposes.

 

We do not intend to compile any data on visitors to our website who are aged under 16. However, we are unable to verify whether any of our visitors are aged over 16. We therefore advise parents to monitor their children’s online activities in order to avoid data being compiled on children without their parents’ consent.

 

What is the basis of the processing?

Rotterdam Ahoy primarily processes Personal Data on the basis of consent and/or performance of the agreement, or a legitimate interest. 

Rotterdam Ahoy has a legitimate interest in processing your Personal Data by means of camera surveillance and registration of visual material for commercial or security purposes. The purpose of camera surveillance is to guarantee your safety as a visitor. If you visit Rotterdam Ahoy, we will notify you of this processing when you enter our premises. If you have any reasonable objections to the visual material published, please contact us at avg@ahoy.nl 

 

How do we safeguard your Personal Data?

We maintain a security level at all times when processing Personal Data, which must be more than sufficient - in view of the state of the art - to prevent unauthorised access to Personal Data, or amendments, publications and/or loss of such Personal Data.

 

How long do we store Personal Data?

We store your Personal Data for as long as is necessary to attain the objectives specified above. 

 

Provision of Personal Data to third parties

Rotterdam Ahoy will not provide any Personal Data to third parties unless this is necessary for performance of our services and/or for compliance with a statutory obligation. Insofar as such third parties process your Personal Data in this connection, they do so in principle in their capacity of data processor. To this end, we conclude a Data Processor Agreement in order to ensure that third parties adhere to the same level of security and confidentiality for your Personal Data. In such cases, Rotterdam Ahoy remains responsible for this processing. 

Rotterdam Ahoy will not provide Personal Data to any third parties in countries outside the European Economic Area (hereinafter: 'EEA’) without compliance with the conditions laid down in the GDPR.

 

Links to third parties’ websites and social media platforms

Our website may contain links to third parties’ websites and to social media platforms. If you use a link to leave our website, please remember that we no longer have any control over the way in which the new website you are visiting  process your Personal Data and safeguards your privacy. We cannot be held responsible and/or liable for the content of these websites, nor for the way in which these websites process your Personal Data and safeguard your privacy. We advise you to consult the privacy statement issued by the website in question, or by the relevant social media platform. 

 

What rights do you have as a Data Subject?

You are entitled to view the exact registration date for your Personal Data at all times; in order to safeguard your privacy, you will receive a verification mail each time that you register for a newsletter on our website. If you are unable to unsubscribe from one or more of our newsletters through the 'unsubscribe’ link, please send an email with a request to unsubscribe to avg@ahoy.nl clearly specifying which newsletter you wish to unsubscribe from. 

We consider it important to ensure that your Personal Data is correct and up to date. Pursuant to privacy legislation, you have the following rights as a Data Subject:

  • the right to peruse the Personal Data we have received from you and/or about you;
  • the right to rectify the Personal Data we have received from you and/or about you;
  • the right to delete the Personal Data we have received from you and/or about you;
  • the right to restrict processing of the Personal Data we have received from you and/or about you;
  • the right of data portability;
  • the right to lodge a complaint with the Dutch Data Protection Authority (hereinafter: 'DPA’).

If you wish to exercise any of the aforesaid rights, please contact us by sending an email to avg@ahoy.nl. We will endeavour to process your request within four weeks of receipt.

 

What should you do if you have a complaint? 

If you have a complaint about the way in which we process your Personal Data, please contact us. You can send your complaint by email to avg@ahoy.nl . We will endeavour to process your complaint within four weeks of receipt. If the way in which we have dealt with your complaint does not fulfil your expectations, please contact the DPA. However, we trust that this will not be the case. The  DPA monitors compliance with privacy legislation. You can always submit a complaint to the DPA. 

 

Whom should you contact if you have any questions and/or comments?

If you have any questions and/or comments on this Privacy Statement or the way in which we process your Personal Data, please contact us at avg@ahoy.nl  . We will endeavour to respond to your question and/or comment within four weeks of receipt.

 

Amendments to the Privacy Statement

Rotterdam Ahoy reserves the right to amend this Privacy Statement. We hereby encourage users to peruse the Rotterdam Ahoy Privacy Statement at regular intervals in order to keep abreast of any amendments.

 

Rotterdam Ahoy Cookies Statement

 

Cookies

Rotterdam Ahoy may place strictly necessary, functional, analytical, advertising and/or tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smart phone during your first visit to our website. It enables us to identify you through your computer, tablet or smart phone the next time you visit our website. 

 

Personal Data compiled by means of cookies 

We process the following types of Personal Data by means of cookies: 

  • Information relating to your activities on our website;
  • IP address;
  • Internet browser;
  • Type of device.

 

What type of cookies do we place?

 

'Strictly necessary’ cookies

Strictly necessary cookies are cookies that are essential to allow you to visit and use our website. If we did not place any strictly necessary cookies, you would not be able to navigate our website or use certain functions on this website, such as purchasing admission tickets. We do not require your consent to place these cookies.

Functional cookies 

Functional cookies are cookies that  allow you to adjust the website to suit your own wishes and preferences. If you decide to visit our website on another occasion, these functional cookies will identify your visit. This means that the website will be shown in accordance with the preferred settings you have installed.

Analytical cookies

Analytical cookies are cookies that enable us to offer you an improved experience on our website. This is because analytical cookies provide us with information on your surfing behaviour, which in turn enables us to improve our services as well as the components and the functioning of our website. We do not require your consent to place analytical cookies, provided that these are anonymous analytical cookies. These are analytical cookies that anonymise your IP address. However, we are obliged to obtain your prior consent if we want to place non-anonymous analytical cookies.

Advertising and/or tracking cookies

Advertising and/or tracking cookies are cookies that ensure that third parties and/or Rotterdam Ahoy can provide you with personalised advertisements. We are obliged to obtain your prior consent if we want to place advertising and/or tracking cookies. 

Unforeseen cookies

The way in which the Internet and websites work means that we do not always have insight into the cookies placed by third parties through our website. In particular, this is the case if our web pages include what are known as 'embedded’ elements; these are texts, images or videos that are stored with another party, but which are shown on, in or through our website.

Please inform us if you encounter any cookies of this type on this website that we have not yet listed in the foregoing. You can also contact the relevant third party directly and ask what cookies they place, why they do this, what the service life of the cookies is, and in what way they guarantee your privacy.

How can you delete cookies?

You can deregister for cookies by changing the settings of your Internet browser so that it no longer stores any cookies. You can also delete all information that was previously stored by means of your browser settings. Another option would be for you to install a browser plugin such as Privacy Badger in order to block (certain) cookies. 

Disclaimer

The information posted on www.ahoy.nl, in our digital newsletters and on our social media channels originates from several internal and external information sources. Rotterdam Ahoy cannot be held liable in any way whatsoever for the content and consequences of using the information provided. The disclaimer for the relevant sources applies with respect to the various websites referred to.

Any unauthorised or improper use of information obtained through the forms of communication referred to above may constitute a breach of intellectual property rights (regulations pertaining to privacy, publication and/or communication) in the broadest sense of the word.

Rotterdam Ahoy devotes the utmost care to ensure that the content of these forms of communication is (and remains) as accessible, correct, complete and up to date as possible. Nevertheless, it is possible that the sources of information referred to have been altered. Therefore, no liabilities, rights or obligations may be derived from the content of our communications.

This Privacy and Cookie Statement was last amended on 1 December 2018.

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